FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL
What is ROAD RUNNER™?
ROAD RUNNER™ is a streetwear brand built around movement, individuality, ambition, and purpose. Our clothing is for anyone who connects with the mindset.
What does “Move With Purpose” mean?
It means staying focused on where you're going, continuing to grow, and never being afraid to create your own path.
Who is ROAD RUNNER™ for?
Everybody. ROAD RUNNER™ isn't limited to one gender, age, or style. It's for anyone who shares the mindset.
ORDERS
How do I place an order?
Select the item, choose your size and color, add it to your cart, and complete checkout.
Can I cancel my order?
Orders may only be canceled before they are processed or shipped. Contact us as soon as possible if you need to request a cancellation.
Can I change my order after placing it?
Once an order has been submitted, changes aren't guaranteed. Contact us immediately and we'll do our best to help.
How do I know what size to order?
Check the size guide listed on the product page before placing your order. If you're between sizes, review the fit description for that specific item.
Will sold-out items be restocked?
Some items may be restocked, while others may be limited releases. Follow @roadrunnerwrld for restock announcements.
SHIPPING
Where do you ship?
ROAD RUNNER™ ships within the United States. International shipping availability will be announced as it becomes available.
How long does shipping take?
Orders are processed before being shipped. Shipping times may vary depending on your location and the shipping method selected at checkout.
When will I receive tracking information?
You'll receive a tracking number by email once your order has been shipped.
What if my tracking says delivered but I didn't receive my package?
First, check around your delivery location and with anyone who may have accepted the package. If you still can't locate it, contact the shipping carrier and then reach out to us.
What happens if my package is returned to sender?
Contact us once the package has been returned. Additional shipping charges may apply to resend the order.
Do you ship internationally?
International shipping availability may vary. Check checkout for the countries currently supported.
RETURNS & EXCHANGES
What is your return policy?
Eligible items may be returned within the timeframe stated in our Return Policy. Items must meet the required condition for a return.
Can I exchange an item for a different size?
Size exchanges may be available depending on inventory. Contact us before sending anything back.
Are sale or limited-release items returnable?
Certain sale, promotional, or limited-release items may be final sale. Check the product listing and Return Policy before purchasing.
What condition does my item need to be in for a return?
Items should be unworn, unwashed, and in their original condition with tags attached.
How long does a refund take?
Once your return is received and approved, refunds are processed to the original payment method. Your bank or payment provider may require additional processing time.
PRODUCTS
How should I care for my ROAD RUNNER™ clothing?
Care instructions vary by product. Always follow the care instructions listed on the product page and garment label.
Are your products true to size?
Sizing can vary by item. Check the size guide and product description before ordering.
Will the color look exactly like the website?
We do our best to display colors accurately, but colors may appear slightly different depending on your screen and lighting.
Are ROAD RUNNER™ pieces limited?
Some collections and releases may be produced in limited quantities. Once they're gone, they may not return.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments are processed through secure payment systems. ROAD RUNNER™ does not store your full payment information.
Do you offer payment plans?
If payment-plan options are available at checkout, they will be displayed during the payment process.
CONTACT
How can I contact ROAD RUNNER™?
You can contact us through the Contact page on our website or through our official social media @roadrunnerwrld.
How long does customer support take to respond?
We aim to respond as quickly as possible. Response times may vary depending on message volume.
Where can I follow ROAD RUNNER™?
Follow @roadrunnerwrld for new drops, announcements, campaigns, restocks, events, and updates.
DROP INFORMATION
When is the next ROAD RUNNER™ drop?
Follow @roadrunnerwrld and join our email list for first access to drop announcements.
Will I get early access to new drops?
Subscribers and members of the ROAD RUNNER™ community may receive early access to select releases.
How do I know when a drop goes live?
We'll announce launch dates through our website, email list, and social media.
IMPORTANT
What if I receive the wrong or damaged item?
Contact us as soon as possible with your order number and clear photos of the issue. We'll review the situation and help determine the next step.
What if I entered the wrong shipping address?
Contact us immediately. Once an order has shipped, we're unable to guarantee that the address can be changed.
Can I return an item I already wore?
Returned items generally must be unworn, unwashed, and in original condition unless the item arrived damaged or defective.
Where can I find your full policies?
You can find our Shipping Policy, Return Policy, Privacy Policy, and Terms & Conditions through the links in the website footer.
STILL HAVE QUESTIONS?
Can't find what you're looking for?
CONTACT ROAD RUNNER™
We're here to help.
MOVE WITH PURPOSE.